Power Quality

The Power Quality Management Story
As the electrical supplier that brought you electricity, Sun River Electric Cooperative now offers you a solution to the occasional voltage fluctuations that disrupt service to your electrical assets: Power Quality Management.

The fact that you had electricity to operate your refrigerator, range and furnace, as well as TV, Hi-Fi, and radio was a luxury. That luxury took on a different appearance when seasonal thunderstorms with lightning would occasionally roll through. You would scurry from room to room and unplug your valuable electronic appliances in hopes of preventing damage. These potential losses were small problems 40 to 50 years ago. The term Power Quality Management was not understood.

The new generation of appliances: refrigerators, ranges, cook-tops, ovens, dishwashers, microwaves and washers/dryers have very sophisticated electronics and microprocessors that enable us to live comfortably and efficiently. The TVs, stereos, DVD and CD players have become even more sophisticated and compact in the area of electronic components. Communication conveniences such as computers, faxes, modems and cordless phones have been added to your lifestyle. These new microprocessor technologies do not tolerate transient voltages. Power quality management is a necessity of the times. At Sun River Electric, we have the devices to attenuate transient voltages before they can cause damage to your electronic equipment.

Some Common Questions about Power Quality Management
Q/A: What is a transient voltage? Transient voltage defined as voltages 110 percent above service voltage.

Q/A: Where do these transient voltages occur? Transient voltages split between the utility side and the consumer side. 1) The utility side can comprise up to 20% of all transient voltages. The 20% is broken into two categories: lightning 15% and miscellaneous 5%. Miscellaneous is defined as tree limbs touching power lines, vehicle/pole accidents, animals such as squirrels, raccoons or birds becoming part of the circuit, and/or system grid switching. 2) The consumer side can comprise 80% of transient voltage generation. A motor that cycles on and off automatically such as refrigerators, furnaces, air conditioners, washing machines and dryers generate disruptions. Motors that you turn on and off such as garbage disposals or vacuum cleaners can generate these interruptions. The home-shop attached to the residential service panel that makes use of drills, saws, lathes, welders and other shop equipment can create additional fluctuations on the residential electric circuits.

Q/A: What can I do about transient voltages? Power quality management products address all your connected electronic equipment. The first line of defense begins with a meter base surge device. This protects the house electrical entrance and provides protection for connected refrigerators, stoves, washers, dryers, dishwashers, freezers and furnaces located in the house.

Peripheral equipment defined as: TVs, VCRs, DSS satellite dishes, stereos, computers and printers, faxes, cordless phones, answering machines, portable microwaves, portable dishwashers, garage door openers, programmable coffee pots, and programmable sewing machines are covered with power strips.

Q/A: What kinds of warranties are there? The meter base surge device has a 15-year $15,000 per item warranty for a total of $25,000.  The Surge Bar strips have a limited lifetime warranty.

Sun River Electric Power Quality Management Program
We have power quality management products to fit all your needs. Our program offers you peace of mind while protecting your sensitive electronic equipment from transient voltages.

Please stop in or call Ross Oveson at 1-800-452-7516 or 406-467-2527 to set up an appointment. E-mail:  rosso@sunriverelectric.coop. 

Sign-up Process
Our SREC representative will make the sign-up process easy to understand. He/she will explain the program, products, and payment plans. Each home is unique in the electronic equipment connected and individual consideration of products.

SYC-240B (Installed) * $4.95 per month for a three (3) year lease - then $4.95 per month * Designed to protect refrigerators, stoves, washers, dryers, dishwashers, freezers, and furnaces. * Warranty includes $15,000 per item for a total of $25,000.
SYC-7SX * 7 Outlet surge strip * Power switch with heavy duty 6 ft. power cord * Ground/Surge protection indicator lights * Limited lifetime warranty
SYC-7TAI *7 Outlet surge strip * Provides phone, fax, and modem protection * Power switch with heavy duty 6 ft power cord * Ground/Surge portection indicator lights * Limited lifetime warranty
SYC-7C *7 Outlet surge strip * Provides coax cable protection * Power switch with heavy duty 6 ft. power cord * Ground/Surge protection indicator lights * Limited lifetime warranty

WARRANTIES -

0AHW SYC -240B, SYC -240AHW Limited Product Warranty   Sycom warrants that the SYC -240B meter-based device and the SYC -240AHW is free from defects in material and workmanship. The warranty period is valid for fifteen (15) years from the date of purchase by the original purchaser, or customer of record at the installed premise.  This is a limited warranty only and is not intended to be an insurance policy.                                                                  This warranty becomes null and void upon the Sycom unit having been physically damaged from accidental or intentional misuse; repair or attempted repair by an unauthorized repairperson; or where the cause of damage is due to sustained over-voltages.  The transient surge must have come through the SYC -240B or SYC -240AHW and have caused damage to the Sycom unit for this warranty to apply.    Electro-Mechanical Connected Equipment Repair Or Replacement Policy   Subject to the limitations set out herein, including the damage limits, Sycom shall at its sole option pay the present fair Market Value of any standard residential electro- mechanical appliance, which has sustained damage from transient surges while properly connected to the SYC -240B or SYC -240AHW. Damage from direct, catastrophic lightning hits is not covered under this warranty.   The connected equipment repair/replacement policy applies to standard residential electro-mechanical appliances. Electronics installed into the appliances by the manufacturer during the original manufacturing process are covered by this policy.   The fair market value of the equipment shall be the current value of the equipment specified in the most recent edition of Orion Blue Book, by Orion Research Corporation, Roger Rohrs Publisher, or a valuation as determined by Sycom at its discretion.   Any claim for damage under this 'repair or replace' policy shall be limited to $1,500 per item for a total sum of Twenty Five Thousand Dollars ($25,000.00) per occurrence.   The following warranty terms apply:      Standard residential electro- mechanical  appliances shall be defined as:  refrigerators, stoves, washers, dryers dishwashers, freezers, and furnaces located inside the home. MEDICAL, LIFE SUPPORT, AND SECURITY EQUIPMENT IS EXPRESSLY EXCLUDED. DO NOT USE FOR SECURITY, MEDICAL OR LIFE SUPPORT EQUIPMENT OR OTHER HIGH RISK ACTIVITIES. A licensed electrician or utility company representative must have properly connected the Sycom product and the connected equipment to properly wired and grounded outlets/power supplied (including compliance with electrical and safety codes of the most current National Electrical Code ANSI /NFPA 70), without the use of any adaptors, extension cords or other connectors. Service charges, installation fees and diagnostic fees are not covered under this warranty. The Sycom unit must have been installed according to Sycom's instructions. The Sycom unit must be returned to Sycom for testing within 30 days of receiving an RMA #. The Sycom unit must be deemed to have failed based on Sycom's factory test procedures. The claimant must complete Sycom's Insurance Claim Form describing the circumstances of the surge protector’s failure. Where repair or replacement of the damaged equipment is covered under manufacturers warranty or any applicable extended warranties, the Sycom warranty is void.      10.     Acceptance of a claim does not constitute acceptance of any liability on behalf of the manufacturer.   Claim Procedure  The manufacturer of the product provides a toll free telephone number for filing a claim: 1-800-622-9904 in the US or 1-800-451-9701 in Canada to obtain instructions and claim forms. Please leave your name, address and a telephone number where you can be reached by a factory representative.  This is the sole Warranty provided by the Manufacturer. No other express or implied warranty is provided. The giving of, or failure to give, any advice or recommendations by the Manufacturer shall not constitute any liability. This Warranty is in lieu of any and all other warranties expressed, implied or statutory as of the merchantability, fitness for purpose sold, description, quality, productiveness or any other matter.  Warranty terms and conditions effective 8/10/98 and revised 04/29/05 .  Subject to change without notice.   Sycom Surge Protection, Inc. 3734 131st Ave N. , Suite 8 Clearwater , FL 33762   Sycom Power Distribution 334 Churchill Ave. North, Suite 150 Ottawa , Ontario Canada K1Z 5B9

 

Plug INS & Wall Mounts Limited Product Warranty   Sycom warrants that the Sycom Safe/Series Ô. Transient Voltage Surge Suppressor is free from defects in material and workmanship for the lifetime of the product.  This warranty becomes null and void upon the Sycom unit having been physically damaged from accidental or intentional misuse; repair or attempted repair by an unauthorized repairperson; or where the cause of damage is due to sustained over-voltages. The transient surge must have come through the Sycom unit and have caused damage to the Sycom unit for this warranty to apply.  Subject to the limitations set herein, including the damage limits Sycom shall at its sole option either repair or replace with like kind, quality, and features of warranted item, any connected equipment which has sustained damage form transient surges while properly connected to the Sycom unit and used for purposes intended by Sycom. Damage from direct catastrophic lightning hits are not covered. All costs of shipping the Sycom Surge Suppressor and the damaged equipment to and from Sycom for inspection shall be borne solely by the purchaser. Damaged equipment must remain available for inspection until the claim is finalized. Any claim for damage under this repair or replacement policy shall be limited to the sum of $5000.00 per item up to but not exceeding Twenty Five Thousand Dollars ($25,000.00) per occurrence, nor shall Sycom be liable for any consequential, special damages or any economic loss. The following warranty terms apply:      MEDICAL, LIFE SUPPORT, AND SECURITY EQUIPMENT IS EXPRESSLY EXCLUDED. DO NOT USE FOR SECURITY, MEDICAL OR LIFE SUPPORT EQUIPMENT OR OTHER HIGH RISK ACTIVITIES. In no event shall Sycom be liable for incidental, special, direct, indirect, consequential or multiple damages such as but not limited to, lost business or profits arising out of sale or use of any Sycom Surge Suppressor, lost data and/or software, lost food or supplies, even if advised of the possibility of such damages. The claimant must have properly connected the Sycom product and the connected equipment to properly grounded outlets without the use of any adaptors, extension cords or other connectors. Service charges, installation fees and diagnostic fees are not covered under this warranty. The Sycom unit must have been installed according to Sycom’s instructions. All damage claims must be made within i5 days of the occurrence and the Sycom unit must be returned to Sycom for testing within 30 days of the occurrence. The Sycom unit must be deemed to have failed based on Sycom’s factory test procedures. The claimant must complete Sycom’s Insurance Claim Form describing the circumstances of the surge protector’s failure. Where the claimant has homeowner’s insurance and has filed a claim based on this loss or damage, a copy of the claim must be included with the Sycom insurance claim form. Where repair or replacement of the damaged equipment is covered under manufacturers warranty or any applicable extended warranties, the Sycom warranty is void.                                                        Claim Procedure The manufacturer of the product provides a toll free telephone number for filing a claim. Call 1-800-622-9904 in US or 1-800-451-9701 in Canada to obtain instructions and claim forms. Please leave your name, address and a telephone number where you can be reached by a factory representative.  This is the sole warranty provided by the manufacturer. No other expressed or implied warranty is provided. The giving of, or failure to give, any advice or recommendations by the manufacturer shall not constitute any liability. This warranty is in lieu of any and all other warranties expressed, implied or statutory as of the merchantability, fitness, for the purpose sold, description, quality, productiveness or any other matter. Warranty terms and conditions effective 8/10/98 ; revised09/15/03   Sycom Surge Protection, Inc. 3734 131st Avenue North, Suite 11 Clearwater , FL 33762 Tel: (727) 561-7697 Toll Free: (800) 622-9904 Fax: (727) 556-0182 Web: www.sycompower.com Sycom Power Distribution 334 Churchill Ave. North, Suite 150 Ottawa , Ontario    Canada K1Z 5B9 Tel: (613) 728-1711 Fax: (613) 728-7090   Toll Free (800) 451-9701

 

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